End-to-End Protection
Bank-grade encryption is applied at every stage, from the moment your data is collected through to its deletion.
Sale Prohibited
PKOK Game never sells or rents your personal information. Data is used solely for service improvement.
Your Control
You have full rights to view, correct, or delete your own information.
Full details in Bengali
Each policy is explained in plain, easy-to-understand language instead of complex legal jargon.
Notice of Changes
You will be notified by email in advance of any changes to the Privacy Policy.
Support for Any Enquiry
Our support team is available 24/7 to assist with any questions related to data protection.
1. Introduction
PKOK Game ("we", "us", or "the platform") takes your privacy extremely seriously. This Privacy Policy explains how PKOK Game collects your personal data, where it is stored, why it is used, and how it is kept secure.
By using our platform, you are deemed to have consented to the data collection and usage practices described in this Privacy Policy. Please read it carefully.
This policy applies solely to PKOK Game's own website and app. Third-party sites and services are governed by their own privacy policies.
2. What Types of Information Do We Collect?
PKOK Game collects the following types of information in order to provide its services:
Contact Information
Name, email address, phone number
Address Information
District, division, postal code
Financial Information
Payment methods, transaction history
Device information
IP address, browser, OS
Gaming activity
Bet History, Session Duration
Identity Documents
NID or passport (for KYC)
Please Note: We only collect information that is genuinely necessary to provide our services. Collecting unnecessary data goes against our policy.
3. How Is Your Data Collected?
PKOK Game collects information in the following ways:
- Directly from you: When filling out the registration form, completing KYC verification, contacting our support team, or making a payment.
- Automatically: While you use the platform, device and browsing information is collected through cookies, web beacons, and log files.
- From payment providers: When you transact via bKash, Nagad, Upay, or any other payment method, transaction confirmation details are received automatically.
- From game providers: Our partner game developers, including PG Soft and Pragmatic Play, provide gameplay data.
4. Why and How Is Your Collected Data Used?
PKOK Game uses your information for the following purposes:
Account Management
For registration verification, login security, and identity confirmation.
Payment Processing
To process deposits and withdrawals and to prevent fraudulent activity.
Customer Support
Your previous history helps us resolve issues quickly and effectively.
Personalized Experience
To understand your preferences and usage patterns so we can show you the right games and offers.
Security & Compliance
To prevent fraud, money laundering, and unauthorized access.
Service Improvement
To fix platform bugs, develop new features, and improve overall performance.
PKOK Game does not use your information for marketing purposes unless you have given explicit consent. You may opt out of marketing communications at any time.
5. Data Sharing Policy
PKOK Game never sells your personal information or shares it with third parties for advertising purposes. However, limited data sharing may occur in the following circumstances:
- Payment Processors: Payment providers such as bKash, Nagad, and Upay receive only the information needed to process your transactions.
- Game provider: Limited data is shared securely with partner game developers solely for the purpose of operating games.
- Legal obligation: When required by law, we are obligated to disclose information in response to valid orders from government authorities or courts.
- Security agencies: Data may be disclosed to relevant authorities to assist in investigations into money laundering or fraud.
For any sharing of data with third parties, PKOK Game signs a Data Processing Agreement (DPA) that clearly sets out the terms of data protection.
6. Our Technical Measures for Data Protection
PKOK Game employs industry-standard, state-of-the-art technology to protect your data. Our key security layers are outlined below:
Transmission Encryption (TLS 1.3)98%
Data Storage Encryption (AES-256)100%
Fraud Detection System95%
Two-factor authentication (2FA)92%
- All payment information is stored on separate, secured servers.
- Regular security audits and penetration testing are conducted.
- Physical access to servers is restricted and limited to security-vetted personnel only.
- In the event of a data breach, members will be notified within 72 hours.
7. Cookies & Tracking Technologies
PKOK Game uses cookies to enhance your browsing experience. Cookies are small text files stored on your device. The types of cookies we use:
| Cookie Type | Purpose | Duration | Category |
|---|
| Session cookie | Maintaining login state | Until end of session | Essential |
| Security cookie | CSRF protection & fraud prevention | 24 hours | Essential |
| Preference cookie | Remembering language and theme settings | 30 Days | Preferences |
| Analytics Cookies | Understanding page views and usage patterns | 90 Days | Analytics |
| Performance Cookies | Loading Time Monitoring | 7 Days | Analytics |
You can disable non-essential cookies at any time through your browser settings. Please note that doing so may affect the functionality of certain platform features.
8. Your Data Rights
As a member of PKOK Game, you enjoy the following rights:
1
Right to Access
The right to know what personal data we hold about you and to receive a copy of it.
2
Right to rectification
The right to request correction of any inaccurate or incomplete information.
3
Right to erasure
The right to request deletion of your data under certain circumstances.
4
Portability
The right to export your data in a structured, portable format.
5
Right to object
The right to object to the use of your data for specific purposes.
6
Opt-Out
The right to opt out of marketing communications at any time.
To exercise any of these rights [email protected]- via email. We will respond within 30 business days.
9. How Long Is Your Data Retained?
PKOK Game does not retain any data longer than necessary. Retention periods vary depending on the type of data:
- Account Information: For as long as your account is active, plus 5 years after closure (to meet legal requirements).
- Financial transactions: 7 years (as required under anti-money laundering laws).
- KYC Documents: 5 years after account closure.
- Support Contact: 2 years after last contact.
- Log & device data: 90 days.
10. Protection of Minors
PKOK Game strictly does not provide services to anyone under the age of 18. We do not knowingly collect personal data from minors.
For Parents: If you discover that your minor child has been using PKOK Game, please contact our support team immediately. We will promptly close the account and delete all associated data.
Age verification at registration and identity document checks during the KYC process are our primary methods for protecting minors.
Frequently Asked Questions
Yes, absolutely. PKOK Game's website was built from the ground up with mobile browsers in mind. Simply open pkokgame.casino in Chrome, Firefox, or Safari on your Android or iPhone, log in, and you'll have full access to all games — no separate app installation required. The layout adapts to your screen size and buttons are touch-friendly, so playing on mobile is smooth and hassle-free. If you want to keep data usage down, connecting to Wi-Fi is recommended since live casino games can consume more data. Bookmarking the site in your browser also makes it quick and easy to get back in next time.
Withdrawing your winnings is simple. Log in to your account and go to the "Wallet" or "Withdrawal" section. Select the method you used to deposit — bKash, Nagad, Upay, or Rocket — enter the amount, and tap "Submit" or "Withdraw". The minimum withdrawal amount is ৳1,000. For your first withdrawal, KYC verification (a photo of your National ID or passport) may be required, which is typically completed within 30 minutes. After that, funds are sent directly to your mobile banking number within 5 to 15 minutes. For winnings from bonuses, wagering requirements must be met first — once fulfilled, the amount becomes automatically withdrawable.
Enjoy PKOK Game with Peace of Mind
Your data is protected, your payments are secure. Register today and enjoy gaming on a platform you can trust.
18+ only · SSL secured · Your data is never sold